The Cairns Clinic
Part of Ramsay Health Care

Client Feedback & Complaints

We aim to deliver the highest possible standard of care at all times and we are committed to quality care.

Therefore, we have several ways in which we seek your feedback about your experience at The Cairns Clinic:

  • Client feedback forms are located in the dining room

  • Upon discharge you will be given an anonymous questionnaire to complete

  • Once a month a Consumer/Carers Representative visits the Clinic and will seek feedback from our clients. This information is then discussed with the Director of Clinical Services and all Head of Departments

  • Feedback may also be given to your doctor, nursing staff or other clinic staff who may be able to assist you if you have a problem

  • The Clinical Nurse Manager holds weekly Unit meetings which all clients are encouraged to attend

However, we do realise that there may be times when you are not happy with a particular aspect of your care or service we provide. Should the above avenues be unsatisfactory you can ask to see the Director of Clinical Services or write to the

Chief Executive Officer

c/- The Cairns Clinic
PO Box 6036
CAIRNS QLD 4870.

You will then be advised of the outcome and of your options for further action should you still be dissatisfied.

Alternatively, you may write to:

Health Quality and Complaints Commission

GPO Box 3089
BRISBANE QLD 4001
or telephone FREECALL 1800 077 308