The Cairns Clinic
Part of Ramsay Health Care

Client Feedback & Complaints

We aim to deliver the highest possible standard of care at all times and we are committed to quality care.

Therefore, we have several ways in which we seek your feedback about your experience at The Cairns Clinic:

  • Client feedback forms are located in the dining room

  • Upon discharge you will be given an anonymous questionnaire to complete

  • Once a month a Consumer/Carers Representative visits the Clinic and will seek feedback from our clients. This information is then discussed with the Director of Clinical Services and all Head of Departments

  • Feedback may also be given to your doctor, nursing staff or other clinic staff who may be able to assist you if you have a problem

  • The Clinical team holds weekly Unit meetings which all clients are encouraged to attend

However, we do realise that there may be times when you are not happy with a particular aspect of your care or service we provide. Should the above avenues be unsatisfactory you can ask to see the Director of Clinical Services or write to the

Chief Executive Officer
c/- The Cairns Clinic

Call
133 OHO (133 646)

Email
HEALTH SERVICES COMPLAINTS:
complaints@oho.qld.gov.au